Timeout - your session has expired
You have come to this page for one of the reasons below:
- You entered www.findmypast.co.uk from a bookmarked page that was not the
beginning of the service.
To access the service, please go to our home page. - Your computer was idle for more than 30 minutes after logging in.
To return to the service, please sign in again. - Your browser is not set up to accept "cookies".
We need to use cookies to identify you on our system.
What is a cookie?
A cookie is a small amount of data that is sent to your browser along with the web page. After a web server sends a cookie your browser generally saves it on the hard drive of your computer. Disabling the acceptance of cookies makes interaction with some websites impossible, including www.findmypast.co.uk.
Try these steps:
Perhaps your browser is not set to allow cookies. Change this setting.
If you are still experiencing problems, please follow these instructions to delete your temporary internet files:
- In Internet Explorer select "Tools" from the drop down menu, then select "Internet Options".
- Click on the "Settings" button in the centre of the window.
- In the "Settings" window click on the "View Files" button.
- To select all temporary internet files click on "Edit" from the drop down menu, then "Select All".
- Press the "Delete" key on the keyboard next to the "Insert" key.
- A window will appear which states: "Are you sure you want to delete the selected cookie(s)?" Select "Yes" to delete all files.
- Now close the "Temporary Internet Files" menu and click "Ok" on the "Settings" menu.
- On the "Internet Options" menu select "Delete Cookies" and then "Ok" from the ensuing menu.
- Next, select the "Delete Files" option, ensure that the "Delete all offline content" box is ticked and click on "Ok".
- Click on "Ok" to return to the top of the main browser window.
This should resolve the issue and allow you to use the site.
The problem could also be caused by some form of internet security software, such as McAfee Security Centre or Norton Internet Security. You may wish to switch off/disable any security software, close down your browser and try again.
If this does not resolve the problem, please contact our customer support team at: info@findmypast.co.uk
