Get help
If you have hit a problem, we would like to help you solve it. Below you will find links to different parts of findmypast.co.uk which should help to answer your query. If you're still having problems, you'll find our friendly customer support team's contact details at the bottom of the page.
Have you read our help and advice section?
It's likely that you will find the answer to your problem in our handy help and advice pages. Here's a breakdown of the different sections and what you can find in each:
- Getting started - an overview of the different aspects of starting your family history research
- Site tour - explores the different records we offer and what you can expect to find out when you search them
- Knowledge base - in-depth information about our records, their history and context
- Frequently asked questions - read commonly asked questions, neatly broken down into the relevant sections
Having problems with searching?
Try clicking the 'search tips' tab on each records search page. Here you can read clear advice on how to get the most out of searching these records. As a general rule, less is always more when searching for your ancestors. Start by entering the least possible amount of information, e.g., last name, and see what results come up. This way you can narrow down your search stage by stage and the chance of missing your ancestor is vastly reduced.
Hit a barrier in your research?
Take a look at our handy guide for breaking down those brick walls and finding those elusive ancestors.
Get in touch with customer support
If you're still having problems, contact our customer support team who will be happy to help. Please be aware that findmypast.co.uk does not undertake paid family history research and we are unable to perform searches on your behalf.
Email: support@findmypast.co.uk
Telephone:
UK: 020 3326 6300
International: +44 20 3326 6300
Office opening hours:
9:00-17:30 GMT (Monday-Friday)