Help and Advice | Faqs | My account at findmypast.co.uk

FAQs

My account

What can I do within ‘my account’?

In 'My account' you can change your personal details (including your password and email preferences), edit your subscription and payment details, or view a history of the payments you’ve made to findmypast.co.uk.

For information about changing your payment details (including continuous membership), please see our payments and costs FAQs.

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What are my saved records?

In my saved records, you can see a list of all the records you’ve ever viewed on findmypast.co.uk since December 2010. You can add tags and notes to your records and allocate your level of certainty that each record is a match with the ancestor you’re looking for.

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How do I change my sign-in preferences?

Sign in to the site, go to the 'My account' page, and click ‘My personal details’. You can choose whether you are signed in automatically or not, and opt in or out of receiving our newsletters and offer emails, using the tick boxes beneath 'preferences'.

Tick 'Remember me' if you want to be recognised and signed in automatically each time you visit findmypast.co.uk. If you use a shared computer (for example, at a library, an archive centre or internet cafe), we strongly suggest you don't tick this box. This will ensure that your findmypast.co.uk account is not used by those who share the computer.

Click 'Update my details' to finalise any changes you make. You can alter these preferences at any time.

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How do I change my email address?

You can change your email address from the ‘My personal details’ page within 'My account'. Simply change the details in the 'email' and 'confirm email address' boxes, then click 'update my details'.

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How do I sign out?

Click the 'sign out' link at the top of the page to sign out of your account.

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When is the Customer Support team available for help?

Office opening hours are:
9:00-17:30 GMT (Monday-Friday)

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How do I delete my account?

To delete your findmypast.co.uk account please contact our Customer Support team either by email or phone: +44 20 3326 6300.

We endeavour to answer all queries submitted by email within two working days.

PayAsYouGo credits give you access to all of our records.

This guide shows how many credits each type of record costs to view. These are our standard prices and do not reflect promotional discounts made available for limited periods.

Records	Transcript	Image
Birth, marriage, death & parish records
Birth, marriage and death records	5	Included
Civil Service Evidence of Age 1752-1948	10	n/a
Divorce indexes 1858-1903	n/a	5
Great Western Railway Shareholders 1835-1932	10	20
Index to death duty registers 1796-1903	n/a	1
Parish baptisms, marriages and burials	5 or 10	20
Probate & Wills 1462-1911	5 or 10	n/a
Wrightington Confirmations and First Communicants	10	n/a
Census, land & surveys
1841-1911 census records	5	5
Billingshurst Land Tax 1780-1832	5	n/a
Boyd's Inhabitants of London & Family Units 1200-1946	n/a	20
Cheshire Electoral Registers 1842-1900	5	Included
Corfe Castle & District 1790 census	10	n/a
Freemen of Ipswich 1320-1996	5	n/a
Nether Hallam, Sheffield 1831 census	5	n/a
UK Electoral Registers 2002-2013	10	n/a
Education & work records
Apprentices of Great Britain 1710-1774	n/a	10
Crew Lists 1861-1913	5	n/a
Glamorgan Schools Admission Registers 1768-1911	10	n/a
Manchester Apprentices 1700-1849	5	20
Manchester Police Index 1812-1941	10	n/a
Manchester School Registers 1866-1924	5	20
Match workers strike, Bow 1888	10	n/a
Merchant Navy Seamen 1835-1941	20	Included
Other apprentice records	10	n/a
Other employment lists	5	5
Teachers' Registration Council Registers 1902-1948	n/a	15
Thames watermen and lightermen 1688-2010	10	n/a
Trinity House Calendars 1780-1854	n/a	10
White Star Line Officers' Books 1868-1934	5	10
Institution & organisation records
Bankrupt directory 1820-1843	10	n/a
Crime, Prisons & Punishment 1770-1934	10	Included
Lincolnshire Settlement Certificates and Examinations	10	n/a
Manchester Naturalisation Society 1896-1909	10	n/a
Manchester Prison Registers 1847-1881	5	20
Prestwich Asylum Admissions 1851-1901	10	n/a
Prison ship (Hulk) registers 1811-1843	10	n/a
Royal Household Staff 1526-1924	10	Included
Salisbury Infirmary Admissions & Discharges 1761-1832	5	n/a
Wiltshire Quarter Session Calendars and Removal Orders	10	n/a
Workhouse records	5	20
Military, armed forces & conflict records
1861 Worldwide Army Index	15	n/a
Anglo-Boer War 1899-1902 records	15	n/a
Army Deserters 1828-1840	10	n/a
Army Roll of Honour 1939-45	10	n/a
British Army Service Records 1760-1915	5	30
Distinguished Conduct Medal Citations 1914-1920	n/a	10
Memorial scroll	n/a	10
Military Nurses 1856-1994	10	n/a
Napoleonic War Records 1775-1817	10	n/a
National Roll of the Great War 1914-1918	n/a	5
Other army lists & roll calls	5	n/a
Other WWI records	10 or 15	n/a
Other WWII records	10	n/a
Paddington Rifles 1860-1912	10	n/a
Prisoners of War 1914-1920	10	n/a
Prisoners of War 1939-1945	10	n/a
Royal Air Force Muster Roll 1918	n/a	10
Royal Artillery Military Medals 1916-1993	10	n/a
Royal Fusiliers Collection 1863-1905	10	n/a
Royal Marines Medal Roll 1914-1920	10	Included
Royal Naval Officers Medal Roll 1914-1920	10	Included
Soldiers Died in the Great War 1914-1919	10	n/a
Surrey Recruitment Registers 1908-1933	10	n/a
Waterloo Medal Roll 1815	5	n/a
Newspapers, directories & social history
British Newspapers	n/a	5
Business Index 1892-1987	5	10
Kelly's Handbook 1901	n/a	5
Pigot's Directory of Herefordshire 1835	5	n/a
UK Companies House Directors 2002-2013	10	n/a
Travel & migration records
Convict departures to New South Wales 1788-1842	5	n/a
India Office records	n/a	5
Other migration records	n/a	5
Passenger Lists Leaving UK 1890-1960	5	5
Register of passport applications 1851-1903	n/a	5