What can I do within ‘my account’?
In 'My account' you can change your personal details (including your password and email preferences), edit your subscription and payment details, or view a history of the payments you’ve made to findmypast.co.uk.
For information about changing your payment details (including continuous membership), please see our payments and costs FAQs.back to list
What are my saved records?
In my saved records, you can see a list of all the records you’ve ever viewed on findmypast.co.uk since December 2010. You can add tags and notes to your records and allocate your level of certainty that each record is a match with the ancestor you’re looking for.back to list
How do I change my sign-in preferences?
Sign in to the site, go to the 'My account' page, and click ‘My personal details’. You can choose whether you are signed in automatically or not, and opt in or out of receiving our newsletters and offer emails, using the tick boxes beneath 'preferences'.
Tick 'Remember me' if you want to be recognised and signed in automatically each time you visit findmypast.co.uk. If you use a shared computer (for example, at a library, an archive centre or internet cafe), we strongly suggest you don't tick this box. This will ensure that your findmypast.co.uk account is not used by those who share the computer.
Click 'Update my details' to finalise any changes you make. You can alter these preferences at any time.back to list
How do I change my email address?
You can change your email address from the ‘My personal details’ page within 'My account'. Simply change the details in the 'email' and 'confirm email address' boxes, then click 'update my details'.back to list
How do I sign out?
Click the 'sign out' link at the top of the page to sign out of your account.back to list
When is the Customer Support team available for help?
Office opening hours are:
9:00-17:30 GMT (Monday-Friday)
How do I delete my account?
To delete your findmypast.co.uk account please contact our Customer Support team either by email or phone: +44 20 3326 6300.
We endeavour to answer all queries submitted by email within two working days.next