FAQs
Payments and costs
Do you provide a secure server for credit and debit card transactions?
Yes. We use the latest encryption technology and do not store card numbers on our servers. Findmypast.co.uk is well protected and we regularly monitor and implement the latest security developments.
How does your payment appear on my credit/debit card statement?
Payments to us will appear as 'findmypast.co.uk' on your credit or debit card statement.
What is continuous membership?
Continuous membership means that your subscription is renewed automatically when it expires.
Why should I use continuous membership?
You’ll get a 20% loyalty discount applied to your subscription automatically when you upgrade your account to a Full subscription. You can also get the discount if you keep the same or downgrade your subscription. Continuous membership gives you uninterrupted subscription access and you'll save yourself the bother of manually submitting a payment. Find out more about the loyalty discount and continuous membership.
Will my card details be safe if I use continuous membership?
Yes. The only card detail we store on our servers is your card expiry date. This is so we can remind you to update your card details when your current card expires.
We do not store your card number on our servers. For extra safety, this is held securely by our online payment provider, DataCash.
I’m not currently using continuous membership. How do I opt-in?
You can activate continuous membership through the ‘my subscription’ page within my account.
What if I change my mind?
You can cancel continuous membership at any time through the ‘my subscription’ page within my account.
Will you notify me before you take a payment?
We’ll send you an email shortly before your payment is due. If you decide you don’t want to renew, you can easily cancel continuous membership through the ‘my subscription’ page within my account.
How do I change my credit or debit card details?
If you’re using continuous membership, you can change your credit or debit card details through the ‘update your card’ page within my account.
Where can I see details of the payments I’ve made to findmypast.co.uk?
You can see details of the payments you’ve made to findmypast.co.uk, including any voucher redemptions, by selecting ‘my payment history’ within my account.
Can researchers outside the UK make payments and use the site?
Non UK residents can purchase subscriptions and PayAsYouGo credits online using a credit or debit card in the same way as UK residents. Our currency converter allows you to calculate the cost in your own currency.
Do you offer library or corporate access to the records?
We offer corporate access to a large number of private and public organisations, including libraries, family history societies, and government departments.
Our corporate plans allow multiple users to access the site via one or more accounts. There is no limit to the number of users who can access the site at one time. You can also restrict access to a fixed IP address, or IP address range, which will ensure that your account is only used by users logged on to your system.
Corporate account credits, like normal PayAsYouGo credits, give you access to all of our records, including the 1911 census.
The process of setting up a corporate account is fairly simple and is detailed below:
Corporate packages
Corporate plan |
Number of credits |
price/credit |
£120 |
1,500 credits |
£0.08 |
£190 |
2,500 credits |
£0.075 |
£250 |
3,500 credits |
£0.07 |
£1,000 |
16,666 credits |
£0.06 |
*All credits have a 365 day expiry, we will be happy to extend the life of the credits if they are not used within this period.
Step 1
Consult the corporate packages chart above and decide how many credits you want to purchase. Email sales@findmypast.co.uk with your chosen order value, as well as a contact name and postal address for us to send an invoice to.
Step 2
Register the accounts you would like to use via our registration page. You can register as many accounts as you wish, but it is advisable to have as few accounts as possible. Having one account for each IP address with all users at that IP address using the same password is the most manageable option. Once you have registered your account(s), email sales@findmypast.co.uk with the registered email addresses and we will setup your corporate account(s).
Step 3
Once we receive payment, your credits will be added to your corporate account and the account will be ready to use.
Please feel free to contact us if you wish to discuss our corporate accounts with one of our team, or to receive a copy of our corporate subscription terms and conditions.
How long do credits last?
Credits bought for £6.95 GBP are valid for 90 days.
Credits bought for £24.95 GBP are valid for 365 days.
Do I have to use all my credits in one go or can I use them over several visits?
You can use your credits over multiple visits, but they will expire either 90 or 365 days (depending on which payment you make) from the date you purchase them.
Will I be charged the same amount of credits to view each type of record?
No. The cost of viewing the records varies.See our credit usage guide.
Many customers find that our Explorer subscription saves them money and gives easier access to the various records, without the worry of using credits.
How do I find out how many credits I have left?
Your credits tally is displayed in the ‘my account summary’ box to the left of the homepage, or towards the top right-hand corner of any other page.
Will you notify me before my credits expire?
Yes. We will email you 14 days before your credit expiry date.
Similarly, if you have a subscription, we will email you to warn you before it expires.
If you renew your subscription before it expires you will automatically receive a discount, guaranteed to be the best available for that subscription at the time you renew.
Read more about the findmypast.co.uk loyalty discount
Is there a special deal for those conducting one name studies?
We offer a special discount for members of the Guild of One Name Studies, details of which are available from the Guild.
Can I pay to use the site from my work computer?
Providing your employer allows you access to findmypast.co.uk, you can use your credit or debit card to pay online in the usual way. If you are using a work or public computer, you will need admin rights or permission if you wish to install the enhanced viewer.
I’ve bought credits but I can’t see them on my account. What should I do?
It is likely that your payment was unsuccessful. Please contact us using the details below and we will investigate.
Telephone:
UK: 020 3326 6300
International: +44 20 3326 6300
Email: info@findmypast.co.uk
Am I charged to re-view records?
You will not be charged if you look at a record more than once within the same session. However, if you leave the site, sign out, or your connection is interrupted, you will be charged to view the record again.
We recommend you print or save any images or transcripts you may wish to refer to later.
Is there an alternative to online payments?
Yes. You can purchase vouchers in person, by telephone, or by mail order and then redeem them on the site. These can be bought from certain libraries and archives in the UK and abroad. They are available for both subscriptions and PayAsYouGo credits. Please see our vouchers page for more details.
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