How can I contact Findmypast?


We regularly update our Frequently Asked Questions so you may find the answer you're looking for without needing our help. Try typing a question or a keyword in the search field below..

If you can't find the answer, our Customer Support team are within easy reach to assist with any query. 

Our Customer Support team can be contacted several ways

  • Click here and complete our contact form
  • Live Chat: chat online in real time to our Customer Support team by visiting this page
  • Send an email to
  • Call +44 (0)20 3326 6300 

Our telephone support hours are between 9am and 5.30pm (GMT) Monday to Friday and we do our very best to answer all calls and Live Chat as quickly as possible. Any changes to our standard hours will be updated on our Facebook page.

We aim to respond to email or online contact form queries within 24 hours of receipt during our working hours.

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Or contact customer services here.