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  1. Findmypast Help
  2. Your Findmypast account
  3. Troubleshooting

Why can't I log in to Findmypast?

To log in to Findmypast you need the email address you signed up with and your password. If you've forgotten or lost your password, don't worry, you can easily reset it here.

Sometimes, problems logging in to Findmypast can be resolved by clearing the cached pages stored on your device. 

How to clear your cache

The steps for clearing your cache differ by web browser. Here's what to do for the most popular browsers.

After you've cleared your cache, try logging in again. If you're still experiencing problems, contact our customer support team who will be happy to help.

Useful links

Reset your password on Findmypast UK
Reset your password on Findmypast United States & Canada
Reset your password on Findmypast Australia & New Zealand
Reset your password on Findmypast Ireland

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